Customer Support Specialist

Summary

Join komoot's fully-remote team of freelance editors as a part-time Customer Support Specialist. This role involves answering customer emails, providing product support, and handling basic bug reporting. The position offers flexibility with 10-30 hours per week, scaling up to a minimum of 20 hours during peak season (April-September). You'll work independently, setting your own schedule, and receive €20 per hour. Fluency in German and advanced English is required, along with excellent written communication skills and the ability to handle approximately 10 emails per hour. This is a great opportunity for those seeking remote work and flexibility.

Requirements

• Answer around 10 emails per hour
• Speak German at a native level and have advanced English (C1-2)
• Be highly self-driven, responsible, well-organized, and independent
• Be happy to work during weekends and can commit to being available when needed
• Be excited to become a komoot expert as quickly as possible (or you already are one)
• Be an excellent written communicator and know precisely how to create high-quality, personalized responses
• Learn quickly and enjoy deep diving into technical issues and solving them

Responsibilities

• Answer customer requests via email and help them get the most out of the product
• Handle mainly product questions and tailor responses from a bank of prepared answers to suit each case
• Work on first-level bug reporting: Identify where there might be errors and then forward the cases to our second-level team
• Regularly ask for help and escalate anything that will require deeper investigation

Preferred Qualifications

Ideally, you’re a regular komoot user

Benefits

• You’ll work with outdoor fans and help them to have beautiful experiences and discover more of the great outdoors
• You can set your schedule and decide when and where you work daily
• You’ll have a lot of flexibility and freedom throughout the year to work more during some months and less during others
• The salary for this position will be 20€ per hour, regardless of where you live
• No timezone or country restrictions — onboarding and occasional meetings will be scheduled according to European timezone