Lodgify is hiring a
Customer Support Specialist in

Summary

The job description is for a Customer Support Specialist position at Lodgify, a fast-growing vacation rental software company. The role involves providing technical support to customers remotely, troubleshooting complex technical issues related to the Lodgify software, collaborating with the development team, and ensuring customer satisfaction.

Requirements

• At least 2 years of experience in technical customer support or a similar role
• Strong verbal and written communication skills in English is a must!

Responsibilities

• Providing technical support to customers via email, phone, or chat
• Troubleshooting complex technical issues related to the Lodgify software
• Collaborating with our development team to resolve customer issues
• Identifying and documenting bugs or issues in the Lodgify software
• Developing technical documentation for internal and external use

Preferred Qualifications

• Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk
• Experience with cloud-based software and platforms such as AWS, Azure, or Google Cloud is a plus!
• Experience in the travel or hospitality industry is a plus!

Benefits

• The freedom to work from home
• Salary in EUR/USD
• Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities