Customer Support Specialist

Summary

Join Miter, a leading HCM platform for the construction industry, as a Customer Support Specialist. You will manage customer inquiries across various channels, collaborate with other teams to address customer feedback and product issues, maintain the knowledge base, and build strong customer relationships. This role requires exceptional communication and problem-solving skills, the ability to work in a fast-paced environment, and experience in relevant industries is a plus. Miter offers competitive compensation, comprehensive benefits including medical, dental, vision, 401k, FSA, stock options, unlimited PTO, and parental leave. Remote work is supported with a stipend. The company fosters a positive work environment with team events and celebrations.

Requirements

• Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers
• Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions
• Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment

Responsibilities

• Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues
• Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests
• Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation
• Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention
• Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering

Preferred Qualifications

Experience in the construction, payroll, benefits, or software industries is a plus!

Benefits

• Competitive Compensation: We ensure we offer competitive market salaries and commission
• Medical Insurance: Comprehensive medical plans to suit you and your family’s needs
• Dental & Vision Insurance: Coverage for all your dental and vision needs
• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future
• Flexible Spending Accounts (FSA): Ability to contribute to an FSA for your medical and dependent care needs
• Stock Options: Be a part of our success with equity in the company!
• Unlimited PTO: Take the time you need to recharge and be your best self
• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents
• Remote WFH Stipend: $300 work-from-home stipend for our remote employees who don’t live near an office