Remote Customer Support Specialist

Summary

The job is for a Customer Support Specialist or Lead at Miter, a rapidly growing HCM platform for the construction industry. The role involves managing customer support inquiries via multiple channels, collaborating with different teams, maintaining and updating the knowledge base, and staying updated with industry trends.

Requirements

• Exceptional communication skills, both written and verbal
• Strong problem-solving skills
• Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment

Responsibilities

• Manage customer support inquiries via phone, email, chat, and social media
• Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests
• Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation
• Establish and maintain strong relationships with customers to promote loyalty and retention

Preferred Qualifications

Experience in the construction, payroll, benefits, or software industries is a plus!

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive, inclusive, and collaborative work environment
• Flexible work arrangements and remote work options
• A chance to make a meaningful impact in the construction industry