Customer Support Specialist

Summary

Join Miter, a leading HCM platform for the construction industry, as a Customer Support Specialist. You will be crucial in ensuring smooth customer-facing operations and providing accurate, timely support through various channels. Collaborate with internal teams to address customer feedback and improve our offerings. Maintain our knowledge base and build strong customer relationships. Stay updated on industry trends and best practices. We offer a competitive salary and benefits package, professional development opportunities, a supportive work environment, flexible arrangements, and remote work options.

Requirements

• Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers
• Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions
• Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment

Responsibilities

• Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues
• Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests
• Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation
• Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention
• Stay current with industry trends and best practices in customer support, incorporating new approaches to continually enhance our service offering

Preferred Qualifications

Experience in the construction, payroll, benefits, or software industries

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive, inclusive, and collaborative work environment
• Flexible work arrangements and remote work options
• A chance to make a meaningful impact in the construction industry