Customer Support Specialist

Summary

Join our mission to build Europe's leading energy management platform as a Customer Support Specialist and help us revolutionize the energy market with fair, clean energy for everyone.

Requirements

• Have a strong interest in the energy sector and energy economics
• Already have experience in written or telephone customer service
• Love exchanging with customers and solving their concerns
• Set high quality standards for yourself and others and show a can-do mentality that motivates others
• Have excellent team skills and passion to work in a fast-growing, dynamic environment
• Speak fluent German (C1) and English (B2)

Responsibilities

• Be responsible for the smooth operation of operational processes (such as customer changes and customer service)
• Take care of quick and satisfactory solutions in case of disputes
• Have an interest in energy-related topics such as market and EDIFACT communication
• Answer customer inquiries promptly via phone, chat, or email
• Take responsibility for your own tasks and bring in ideas and suggestions to improve our processes

Benefits

• Work in an environmentally friendly company that helps customers reduce CO2 emissions
• Have flexibility as a remote-first company with the option to come into the office (Berlin, Mitte, with rooftop)
• Attractive compensation package with stock options
• Trusting team: flat hierarchy and transparent company culture where everyone's voice counts
• Fair remuneration and flexible corporate benefits (e.g. Urban Sports, Deutsche Bahn, Dance, BVG-Firmenticket, Futurebens etc.)