Customer Support Specialist

Summary

Join our team as a French-English Bilingual Customer Service Representative! This role requires fluency in both French and English and at least two years of relevant experience. You will be responsible for handling customer inquiries across various channels (phone, email, chat), resolving issues, and ensuring customer satisfaction. The position offers competitive salary, comprehensive health insurance, paid time off, and opportunities for career growth. Work from home options are available in Capetown, South Africa or Bucharest, Romania. We value diversity and inclusion and are committed to providing equal employment opportunities.

Requirements

• Fluency in both French and English, with excellent verbal and written communication skills in both languages
• Previous customer service experience is a must
• Strong problem-solving skills and the ability to think on your feet
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite
• Ability to handle high-pressure situations and manage multiple tasks simultaneously
• Excellent organizational skills and attention to detail
• Strong interpersonal skills and the ability to work well in a team environment
• Availability to work flexible hours, including evenings, weekends, and holidays as needed

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in both French and English
• Resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction
• Provide information about products, services, and policies to customers
• Assist customers with order placements, returns, and tracking
• Maintain accurate customer records and update information as needed
• Collaborate with other departments to resolve complex customer issues
• Identify and escalate priority issues to the appropriate team or supervisor
• Follow up with customers to ensure their issues are resolved satisfactorily
• Participate in training sessions to stay updated on products, services, and policies
• Adhere to company policies and procedures in all interactions

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Opportunities for career growth and development
• Employee discounts on products and services