Customer Support Specialist

Summary

Join PartnerHero as a Bilingual Customer Support Specialist and provide exceptional client service to internal and external contacts, resolving order, backorder, ETA, and tracking inquiries. This full-time, remote position in Romania requires fluency in English and French, 2+ years of customer service experience, and proficiency in MS Office Suite. You will function as the initial point of contact for customer inquiries, manage customer expectations, investigate and resolve problems, and provide daily updates. PartnerHero offers competitive compensation, attractive benefits, training opportunities, and a supportive work environment. The position starts May 15, 2025.

Requirements

• C1/ C2 English and French - spoken, written, and comprehension skills
• 2+ years of Customer Service experience or BPO experience
• Computer literate, including MS Word, MS Excel, MS Outlook
• Problem solver with the ability to multi-task using sound judgment and decision-making skills

Responsibilities

• Function as the initial point of contact for customer inquiries via telephone and email
• Process orders and workflows to ensure timeliness of order release and order placement
• Manage customer expectations and dialogue in a professional and positive manner that drives a positive experience for all customers
• Investigate and resolve customer problems and/or complaints to a successful resolution
• Provide effective responses and conclusions to all customer inquiries within the same business day whenever possible
• Update the customer on open inquiries and provide updates to the customer daily until the inquiry is resolved
• Expedite inquiries and orders as required
• Work effectively in a team environment to meet business goals and objectives
• Assist customers with eCom inquiries related to products and orders

Preferred Qualifications

Salesforce experience

Benefits

• Full-time with the potential for overtime if requested
• Competitive compensation based on experience
• Attractive benefits package including medical subscription, meal tickets, and work-from-home allowance
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development