Customer Support Specialist

Summary

Join RateHawk, a fast-growing international travel-tech company, as a Customer Support Specialist (Modification Team) and contribute to a dynamic team dedicated to client satisfaction. You will be responsible for resolving client issues related to booking modifications, providing expert advice on bookings and products, communicating with suppliers, hotels, and clients, and efficiently utilizing CRM systems and internal databases. This role requires strong English proficiency, excellent communication and problem-solving skills, and the ability to learn quickly. RateHawk offers remote work, flexible scheduling, competitive salary with bonuses, challenging tasks, continuous learning opportunities, and corporate discounts on travel services.

Requirements

• English Proficiency: Upper Intermediate level (both spoken and written)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
• Quick Learner: Ability to learn quickly and stay results-focused
• Tech Requirements: A functioning computer and microphone

Responsibilities

• Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system
• Advise clients: Provide expert advice on bookings and our products
• Communicate: Engage with suppliers, hotels, and clients via email and phone
• Work with systems: Utilize CRM systems and our internal databases efficiently

Preferred Qualifications

Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

• Remote Work: Work from the comfort of your home
• Great Team: Join a young and active team of super specialists
• Flexible Schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m
• Competitive Salary: base salary and bonus based on KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services