Customer Support Specialist

Summary

Join Swapcard, a leading AI-powered event platform, and contribute to building future-proof events. Support platform users before, during, and after their events, conduct regular webinars, create content, and provide online/onsite support. Travel to events may be required, with expenses covered. The ideal candidate possesses customer service, support, or project management experience, tech and event interest, excellent interpersonal skills, and a startup mindset. Swapcard offers a remote-first policy, generous paid time off, remote perks, health insurance coverage, and professional development opportunities.

Requirements

• Prior experience in customer service, support or project management
• Experienced and/or interested in tech and events
• Excellent interpersonal skills
• Collaborative with the ability to work autonomously
• Service-oriented & empathetic toward clients
• Startup mindset - ready to learn, adapt and initiate quickly
• Passionate, proactive, and involved
• Optimistic and calm when under pressure
• Available to work on a weekend and flexible with working on shifts

Responsibilities

• Support all users of the platform before, during, and after their event
• Run regular webinars for event organizers and exhibitors
• Help the event team create content for attendees, exhibitors and organizers
• Provide online and/or onsite support for events throughout their duration
• Support our clients by traveling to events depending on the business needs. This request will come with weeks of noticed and all travel expenses will be covered

Benefits

• International team with 40+ nationalities (more on the way!) 🌍
• Remote-first policy with headquarters in Paris 🗼
• Thriving startup with career growth opportunities 🪴
• Open-minded culture that appreciates differences 👽
• Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠
• Generous Paid Time Off to ensure you have time for what matters most ❤️🏡
• Remote perks designed to optimize your working experience 🎁
• In-person social gatherings to celebrate our achievements 🏝️
• 100% of your health insurance contribution paid by Swapcard 🏥
• Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️
• Co-working space budget to support remote work in professional environments 💼
• Learning budget to help you develop new and existing skills 🤓
• Mental health care initiatives to support your well-being 🧘