Customer Support Specialist

Summary

Join Swapcard, a leading AI-powered event platform, and be part of a passionate team driving revenue growth and fostering meaningful connections. We are a remote-first company with a diverse international team, offering excellent career growth opportunities. Our open-minded culture values differences and encourages feedback. We provide generous paid time off, remote work perks, and a comprehensive benefits package including 100% health insurance coverage. We also offer budgets for work-from-home equipment, co-working spaces, and professional development. Swapcard is committed to fostering a supportive and inclusive environment.

Requirements

• Bachelor's degree in Computer Science or a related field
• Experience in software development
• Experience with AI-powered platforms
• Experience in event technology
• Strong problem-solving skills
• Excellent communication skills
• Ability to work independently and as part of a team

Responsibilities

• Develop and maintain Swapcard's AI-powered event platform
• Drive revenue growth and foster meaningful connections at in-person and hybrid events
• Help organizers build future-proof events
• Create engaging event experiences
• Redefine the landscape of event technology
• Set new standards for engagement, accessibility, and impact
• Contribute to a culture of flexibility and inclusion
• Demonstrate and assess your skills through a remote exercise
• Collaborate with a diverse international team
• Provide feedback and welcome ideas from others
• Be solution-oriented and find innovative approaches to succeed
• Strive to get better, seize opportunities, and reach the top
• Dream big and believe in yourself

Preferred Qualifications

• Master's degree in Computer Science or a related field
• Experience with specific technologies used by Swapcard
• Experience in a startup environment

Benefits

• Generous Paid Time Off to ensure you have time for what matters most
• Remote perks designed to optimize your working experience
• In-person social gatherings to celebrate our achievements
• 100% of your health insurance contribution paid by Swapcard
• Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
• Co-working space budget to support remote work in professional environments
• Learning budget to help you develop new and existing skills
• Mental health care initiatives to support your well-being