Customer Support Specialist II

Summary

Join PartnerHero's Customer Support team for a 30-day temporary/seasonal role (with potential for permanent absorption). We offer various opportunities for experienced and entry-level customer support professionals. You'll provide omnichannel support, solve customer problems, and analyze recurring issues. The role requires strong English proficiency, at least one year of customer support experience, and excellent problem-solving skills. PartnerHero provides competitive compensation, benefits (including medical, dental, vision), paid sabbatical leave, training opportunities, and a supportive work environment.

Requirements

• Strong English proficiency, spoken and written
• Must have at least 1 year of experience as a customer support specialist
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Metrics-driven and proven ability to handle a high volume of customer interactions
• Strong conflict resolution skills and even temperament in challenging situations

Responsibilities

• Provide excellent, friendly, and positive customer service via email, chat, and/or phone
• Help customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Analyze recurring customer issues and create insight reports to help our Partners make their businesses better

Preferred Qualifications

• Savvy with web, computer, and smartphones
• Able to work independently and collaboratively

Benefits

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development