Customer Support Specialist

Summary

Join Whop, a rapidly growing company, as a Customer Support Specialist and become the go-to person for our users and creators. This remote position offers flexibility to work from anywhere globally, with various shift options. You will be responsible for handling customer inquiries via Intercom, troubleshooting issues, and collaborating with colleagues to resolve complex problems. The ideal candidate possesses prior customer support experience, excellent communication skills, and strong problem-solving abilities. A competitive salary with equity is offered, along with the flexibility of remote work.

Requirements

• Previous experience in customer support or a similar role
• Excellent communication skills—both written and verbal
• Strong problem-solving chops and a focus on the customer
• Ability to juggle tasks and manage time in a fast-paced environment
• Ready to work different shifts, including nights and weekends

Responsibilities

• Be the first point of contact for users and creators, managing inquiries via Intercom
• Troubleshoot and resolve issues with clear, easy-to-follow guidance
• Work with the team to tackle complex problems and escalate when necessary
• Keep customer satisfaction high with responsive, effective, and friendly support
• Jump into team meetings and help us continuously improve our support game

Preferred Qualifications

Familiarity with Whop, Intercom, Slack, and Linear

Benefits

• Salary: $48,000 + Equity
• Remote work
• 5-day, 40-hour work week with a monthly rotating schedule