Customer Support Specialist Bilingual English/Spanish

Summary

Join Mudflap's Customer Support team as a bilingual (English/Spanish) Customer Support Specialist. You will provide 24/7/365 support to independent truckers, troubleshooting issues and ensuring exceptional customer service. Success in this role requires strong communication skills in both English and Spanish, real-time problem-solving abilities, and the ability to thrive in a high-call volume environment. You will utilize tools like Zendesk and Slack. The ideal candidate has 2+ years of remote customer support experience, preferably in fintech or tech startups, and a customer-first mindset. Mudflap offers competitive pay, equity, multiple health benefit options, paid time off, 401(k) matching, and opportunities for career growth.

Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
• Fluency in both English and Spanish
• Proficient with support tools like Zendesk or similar ticketing systems
• Customer-first mindset with a genuine passion for delivering exceptional service
• Excellent communication skills, both verbal and written
• Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Responsibilities

• Communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy
• Seamlessly transition between languages depending on the customer’s needs, ensuring every trucker feels heard and supported
• Think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
• Thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
• Go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
• Read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
• Be hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
• Move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Benefits

• Competitive pay and equity in a high-growth startup
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)