Customer Support T1

Summary

Join Hubstaff as a Customer Support Representative and contribute to our mission of accelerating the digital transition of work. You will respond to customer inquiries via email, live chat, screen sharing, and video conferencing, collaborating with a global team. This fully remote UK-based role requires 3+ years of customer support experience, including SaaS support, and proficiency in troubleshooting common user computer issues. The ideal candidate demonstrates empathy, excellent communication skills, and a passion for technology. Hubstaff offers a flexible schedule, competitive compensation (GBP 30,000 annually as an employee or USD 20.5/hour as a contractor), and benefits such as private health insurance, annual bonuses, and career growth opportunities. We prioritize a positive work-life balance and offer opportunities for professional development within a supportive remote work environment.

Requirements

• 3+ years experience in customer support and 100% remote roles (SaaS Support experience - Mandatory)
• Relevant experience working with a vast number of different software/platforms
• Experience troubleshooting common user computer issues
• Have an organized workplace with a modern enough computer and webcam, preferably a good microphone/headset, stable and high-speed internet, and an environment that allows you to conduct professional presentations with minimal interruption
• Living and being able to be legally hired in the UK

Responsibilities

• Respond to customer requests over email in our ticketing system, live chats, on-screen shares, and video conferencing
• Collaborate with our global team of Support Professionals

Preferred Qualifications

• Shows an empathetic mindset regarding the goals of others, especially those of customers
• Loves to help others reach their full potential
• Demonstrates outstanding written communication skills
• Knows how to communicate the value of a product in direct customer interactions
• Desires to continually improve and grow both inside their current role and grow beyond it
• Is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading knowledge about them
• Has a basic level of experience with HTML, CSS, and other programming languages (taken an online/in-person course or past work experience)
• Loves automating tasks with Zapier or writing browser scripts in JavaScript
• Has experience with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems
• Demonstrates an ability to determine solutions to complex problems

Benefits

• Private health insurance
• Annual bonuses to cover expenses with equipment or training
• Yearly salary increases (performance reviews)
• Access to a technical career path inside the Support team
• Opportunity to work in a 100% remote worldwide company
• Flexible working hours
• Annual Retreats