MentorMate is hiring a
Customer Support Team Leader, Remote - Argentina
![Logo of MentorMate](https://cdn.jobscollider.com/logo/mentormate-c0fa.webp)
Summary
The job description is for a Customer Support Team Lead position at MentorMate Paraguay, a global technology company under Tietoevry Create. The role involves overseeing network infrastructure performance and managing a team of customer support engineers.
Requirements
- Solid foundation and expertise in operational knowledge on current platforms IP (Cisco, Arista, Juniper), Mobile Data and Transmission (fiber and xWDM) (Infinera, Ciena)
- Strong technical knowhow and skills in terms of trouble shooting (e.g. TCP/IP, MPLS, BGP, QoS, DWDM)
- Experience working in international telecom environment (NOC, Technical Support)
- Proven experience in managing and developing a technical support team
- Ability to handle multiple priorities and manage time effectively in a fast-paced environment
- Experience in creating and implementing training programs for technical teams
- Experience in site management, overseeing daily operations, and ensuring operational efficiency
- Strong organizational skills with the ability to manage site-specific tasks and challenges effectively
- Exceptional teamwork skills with a strong sense of responsibility, actively contributing to the success of the team
- Excellent communication skills to effectively convey information and collaborate with various stakeholders
- Fluent professional English and Spanish
Responsibilities
- Oversee the monitoring and performance of network infrastructure, including both transmission and IP
- Act on alarms and troubleshoot issues, including incidents reported by customers
- Manage planned maintenance
- Suggest best practice changes and contribute to the knowledge database
- Oversee the daily operations of the site, ensuring all processes run smoothly and efficiently
Benefits
- Remote Work Model: Freedom to work remotely with a globally-minded team
- Global Tech Community: Work in an experienced team using the latest technologies
- Exciting Career Prospects: Meaningful projects for recognizable brands
- Competitive Pay: Feel satisfied with the negotiated terms
- No Intermediaries: Direct communication with our teams
This job is filled or no longer available
Similar Jobs
- 💰~$17k-$20k📍Worldwide
- 💰~$105k-$125k📍Australia
- 💰~$31k📍United Kingdom
- 💰~$150k-$175k📍Asia
- 💰$70k-$120k📍Turkey
- 💰~$225k-$325k📍Honduras
- 💰~$72k-$94k📍Philippines
- 💰~$95k-$120k📍Worldwide
- 💰~$35k-$38k📍Worldwide
- 💰$100k-$120k📍Worldwide