MentorMate is hiring a
Customer Support Team Leader, Remote - Argentina

Summary

The job description is for a Customer Support Team Lead position at MentorMate Paraguay, a global technology company under Tietoevry Create. The role involves overseeing network infrastructure performance and managing a team of customer support engineers.

Requirements

• Solid foundation and expertise in operational knowledge on current platforms IP (Cisco, Arista, Juniper), Mobile Data and Transmission (fiber and xWDM) (Infinera, Ciena)
• Strong technical knowhow and skills in terms of trouble shooting (e.g. TCP/IP, MPLS, BGP, QoS, DWDM)
• Experience working in international telecom environment (NOC, Technical Support)
• Proven experience in managing and developing a technical support team
• Ability to handle multiple priorities and manage time effectively in a fast-paced environment
• Experience in creating and implementing training programs for technical teams
• Experience in site management, overseeing daily operations, and ensuring operational efficiency
• Strong organizational skills with the ability to manage site-specific tasks and challenges effectively
• Exceptional teamwork skills with a strong sense of responsibility, actively contributing to the success of the team
• Excellent communication skills to effectively convey information and collaborate with various stakeholders
• Fluent professional English and Spanish

Responsibilities

• Oversee the monitoring and performance of network infrastructure, including both transmission and IP
• Act on alarms and troubleshoot issues, including incidents reported by customers
• Manage planned maintenance
• Suggest best practice changes and contribute to the knowledge database
• Oversee the daily operations of the site, ensuring all processes run smoothly and efficiently

Benefits

• Remote Work Model: Freedom to work remotely with a globally-minded team
• Global Tech Community: Work in an experienced team using the latest technologies
• Exciting Career Prospects: Meaningful projects for recognizable brands
• Competitive Pay: Feel satisfied with the negotiated terms
• No Intermediaries: Direct communication with our teams