Remote Quality Assurance Team Leader

Summary

The Customer Support QA Team Lead will oversee the daily operations of the Quality Assurance team, conduct audits, manage team performance, lead defect hunt initiatives, and participate in weekly business reviews. The role is at a fast-growing tech startup called Clipboard Health.

Requirements

• Proven experience in a quality assurance role, with a minimum of 2 years in a leadership position
• Excellent written communication skills
• Strong knowledge of quality assurance methodologies and best practices
• Excellent leadership, communication, and team management skills
• Ability to analyze data, conduct audits, and implement process improvements
• Experience with defect management and alignment processes
• Proficient in reporting and presenting QA metrics in business reviews

Responsibilities

• Oversee and manage the day-to-day operations of the QA team, ensuring all quality processes are followed and standards are met
• Monitor the performance and output of the QA team to ensure efficient workflow and high-quality results
• Conduct QA Team Audits, plan, organize, and execute regular audits to ensure compliance with company standards and identify areas for improvement
• Lead defect hunt initiatives, ensuring effective collaboration between the QA team and auditors to identify and address product or process defects
• Align audit activities with defect hunt efforts to ensure comprehensive quality control
• Prepare and present Audit metrics and findings during weekly business reviews