Customer Support Technician

Summary

Join Indigitall, a growing communication automation platform company, as a Support Technician. You will be a key point of contact for clients, assisting with integration, troubleshooting issues, and reporting on production environment problems. This role involves collaborating with the sales and technical teams. Indigitall offers a fully remote work environment, continuous training, and opportunities to attend technology events. The ideal candidate possesses strong technical skills, including experience as a Level 2 Support Technician and database operations. A collaborative spirit and ability to balance perfection with productivity are also highly valued.

Requirements

• Have experience as a Level 2 Support Technician
• Analyze and resolve technical incidents in production
• Operate in databases (SQL)
• Be familiar with Linux (terminal)
• Be able to interpret server, application, and web logs

Responsibilities

• Be part of the technical team responsible for the point of contact with our clients, connecting the sales team with different technology areas within the company
• Assist new clients throughout the integration process and help them get the most out of our technology
• Analyze, correct, and report on different issues detected in the production environment

Preferred Qualifications

• Have experience with user interaction
• Be able to understand code developed by others
• Define improvements for the platform
• Be a good collaborator
• Know how to balance perfection and productivity
• Have a clear understanding of the important metrics in your field, monitor them in production, and easily detect issues

Benefits

• Own product
• 100% remote work
• Continuous training on multiple technologies and English classes
• Opportunities to attend technology events