NetSuite Support Technician

Summary

Join our team as a NetSuite Support Technician and provide technical assistance and support to users of the NetSuite ERP system. Troubleshoot system issues, assist with configurations, and ensure smooth operation of NetSuite functionalities. This role demands a strong understanding of NetSuite features, excellent problem-solving skills, and collaboration with cross-functional teams. You will maintain the NetSuite support board, resolve user issues, escalate complex problems, and support system updates. Additionally, you will identify recurring issues, assist with data updates, modify forms, and support NetSuite optimization projects. The position is fully remote within the US.

Requirements

• 2-3 years of experience supporting NetSuite or similar ERP systems
• Prior experience with system integrations, customizations, or third-party applications is an advantage
• Hands-on experience with NetSuite ERP system, including report creation, saved searches, and workflow configurations
• Strong analytical and problem-solving skills to diagnose and resolve technical issues effectively
• Proficiency in data analysis tools like Excel for troubleshooting and reporting purposes
• Excellent verbal and written communication skills to interact with users, vendors, and cross-functional teams
• Ability to manage multiple priorities and adapt to changing business needs in a fast-paced environment
• Strong writing and editing skills with attention to detail
• Excellent customer service skills
• Organizational and time management skills
• Superior verbal and written communication skills
• Independent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality
• Ability to work independently or as part of a team, as required by the task or project
• Ability to organize and manage multiple competing projects
• Strong PC skills and MS Office skills
• High school diploma or equivalent
• Associate’s degree, or equivalent work experience

Responsibilities

• Provide technical support and troubleshooting for NetSuite ERP system issues, ensuring minimal disruption to business operations
• Maintain NetSuite Support board or helpdesk queue to assist users with day-to-day NetSuite inquiries, including creating saved searches, reports, dashboards, and KPIs
• Troubleshoot and resolve basic user-reported issues (permissions, field visibility, form behavior), including form navigation and data entry
• Escalate more complex issues to the appropriate NetSuite technical team
• Support system updates, upgrades, and integrations by testing changes to prevent downtime and ensure compatibility
• Identify recurring issues or themes, complete and document initial RCA, and create tickets or document enhancement requests accordingly
• Assist in bulk updates and mass changes to records as needed, perform data loads using CSV Import or other NetSuite data management tools
• Ensure accuracy and integrity of imported data – refining data before import and reviewing after (field updates, customers, vendors, items)
• Modify existing forms (e.g., Sales Orders, Purchase Orders, Invoices) to reflect current business needs
• Create and manage custom forms to enhance usability and data capture
• Support ongoing NetSuite optimization projects and assist with configuration changes in NetSuite, such as custom fields, record types, and workflows

Preferred Qualifications

• Familiarity with NetSuite modules such as supply chain, manufacturing, CRM, or eCommerce (preferred)
• Knowledge of SOX compliance and experience in regulated environments is a plus
• NetSuite Administrator Certification or equivalent experience is highly desirable

Benefits

Health, dental, vision insurance, and retirement plan options