Remote Customer Support

Summary

Join Petfolk's Virtual Customer Support team and contribute to transforming pet care! As a Virtual Customer Support team member, you will play an integral role in ensuring high-quality patient care and exceptional customer experiences. You will work directly under the Sr. Director of Virtual Support, interacting with customers and medical teams via text, phone, and email. This role requires strong customer service skills and comfort with technology. Petfolk offers a robust benefits package, including equity compensation, further details of which can be found on their Careers Page. The position requires a home office setup and adherence to specific scheduling and location requirements. This is an opportunity to be part of a dynamic, innovative company dedicated to improving the lives of pets and their owners.

Requirements

• 1 year Customer Service experience in Veterinary Medicine
• Ability to sit or stand for prolonged periods at a time
• Have a home office or quiet space free from noise or distractions in your home
• Be at a desk, ready to engage with a customer during entire shift
• Have high speed reliable internet
• Be willing to work weekend shifts
• Be willing to work EST time zone
• Live in one of the following states: AZ, FL, GA, NY, NC, SC, TN or TX

Responsibilities

• Answer calls, texts, and emails for all basic inquiries (Booking appointments, directions, general questions)
• Transfer all medical questions to TeleAdvice Support team members

Preferred Qualifications

• Vetspire experience
• Gladly experience

Benefits

Equity Compensation for all employees