Remote Customer Value Manager

Summary

Join Acquia as a Hybrid Customer Value and Program Manager to foster long-term relationships, drive customer success, and deliver projects that capitalize on Acquia's DXP and CDP. This role involves understanding customer business requirements, providing strategic recommendations, and ensuring projects are executed efficiently.

Requirements

• Exceptional communicator and listener with strong verbal and written skills
• Strong organizational abilities and empathy in customer interactions
• Effective presentation skills, especially to C-level executives
• Ability to influence, advocate, and lead collaboratively
• Analytical, resourceful, and skilled in problem-solving and consultative leadership
• Proficient in SQL for data analysis (advantageous but not required)
• Adept at both business/marketing and technical discussions with leadership capability
• 3+ years in customer success, account management, or consulting (preferably in a SaaS/digital agency)
• Experience in program management, project management, or a similar role
• Experience presenting to C-level contacts and creating strategic plans for enterprise accounts
• Familiarity with various marketing technologies, for example, SEO, CRM, Marketing Automation, and Google Analytics
• Project Management, Program Management, and/or SCRUM certification preferred

Responsibilities

• Build and manage a portfolio of Enterprise and Mid-market customers
• Develop trusted advisor relationships with key stakeholders and executive sponsors
• Drive customer impact, value, satisfaction, revenue growth, and retention
• Conduct onsite meetings and deliver quarterly business reviews, focusing on product alignment with customer strategies
• Deliver successful projects within customer environments using Acquia's methodologies
• Create productive project cultures and environments, transforming chaos into clarity
• Manage change to enable customers to meet or exceed their goals
• Ensure projects are well-resourced, working closely with PS Ops
• Leverage deep knowledge of Acquia's CDP to drive adoption and maximize ROI
• Provide ongoing strategic insights and recommendations through comprehensive understanding of market trends, DXP and CDP best practices
• Onboard customers effectively by defining and executing enablement plans
• Collaborate with Account Managers to secure renewals, upgrades, and upsells
• Support account executives in identifying growth opportunities aligned with digital priorities
• Work with Sales, Product, Support, and Marketing teams to enhance the customer journey and experience
• Commit to continuous improvement within the program management discipline
• Communicate new business opportunities and assist in business activities within customer accounts
• Maintain a professional and knowledgeable representation of Acquia with all stakeholders

Benefits

• Competitive salary
• Medical benefits
• Dental benefits
• Vision benefits
• Disability benefits
• Life benefits
• A fun environment to work hard and play harder
• Passionate people building great products