Acquia is hiring a
Customer Value Manager

Summary

Join Acquia as a Customer Value Manager (CVM) to develop long-term relationships and drive customer-impacting value with a portfolio of Customer Data Platform customers. As a CVM, you will be responsible for building and managing customer relationships, providing strategic recommendations, and driving adoption of the Acquia CDP solution.

Requirements

• Excellent communicator and listener, verbal and written
• Excellent organizational skills
• Empathy - even if you can’t fix their pain, customers should feel your empathy
• Ability to establish personal connections with customers
• Presentation skills to all levels of an organization, especially C-level executives
• Ability to advocate and influence with the customer and internally
• Analytic and critical thinking
• Resourceful, very helpful in problem solving
• Consultative leader able to facilitate planning from vision to tactics
• Basic SQL skills are very helpful
• Be a data geek
• Ability to understand both business/marketing and technical discussions
• Leadership skills, even if not direct management, the ability to influence and solicit communication, collaboration and respect amongst the team
• Rational, level headed under pressure

Responsibilities

• Own a client portfolio of Enterprise and/or Mid-market customers for which you are responsible for customer value, customer satisfaction, revenue growth, and retention
• Build and manage customer relationships at all levels
• Develop a trusted advisor relationship with key stakeholders and executive sponsors such that all activities are closely aligned with the customer's business case and business strategies, allowing the full potential of our solution to be realized
• Maintain an accurate set of reports and value delivered metrics to ensure there is a clear understanding of where each customer is on their path to value realization
• Provide ongoing strategic recommendations on how to maximize ROI through the use of Acquia Solutions & Services - deliver value creating recommendations so customers can grow their businesses through predictive analytics
• Leverage comprehensive understanding of the Acquia CDP solution to provide relevant training to drive adoption and provide strategic recommendations to help customers achieve ROI
• Onboard your customers by understanding their processes, goals, success metrics and defining and executing their enablement plan
• Monitor and identify trends in adoption and feature utilization to provide guidance to customers as part of ongoing account reviews
• Learn latest trends and best practices of the CDP market
• Conduct onsite customer meetings; prepare and deliver quarterly business reviews in collaboration with account managers and delivery teams with focus on product roadmap discussions and recommendations to align our platform to the customer’s business case and marketing strategies
• Partner with Acquia Account Manager (AM) to secure and execute customer renewals, upgrades and upsells; drive retention and revenue growth
• Support AM and Account Executive in identifying growth opportunities that align to customers' digital priorities through their day to day knowledge of goals and business outcomes
• Monitor customer health, identify risk, develop success plans, and deliver recommendations
• Work with Acquia Marketing team to identify customer case studies and PR opportunities
• Collaborate across Sales, Professional Services, Product, Support and Marketing to maximize overall customer experience
• Represent a knowledgeable and professional image of Acquia with all customers

Preferred Qualifications

• Marketing background with experience in strategy and execution of marketing campaigns
• Experience delivering projects using Agile methodologies
• Prior experience managing executive and C-level client relationships

Benefits

• Competitive salary, medical, dental, vision, disability, life benefits
• 401k plan
• A fun environment to work hard and play harder