CX Coach Vice President

Summary

Join Mento as a Mento Coach and leverage your experience as a customer success/experience leader to guide and mentor Mento members. You will provide 1:1 coaching sessions, participate in ongoing training, and contribute to the Mento coaching community. This is a fully remote, contract position requiring a minimum of 12 hours per month for 24 months. Mento offers a flat hourly rate and select bonuses for engagement and community growth. Candidates must have 20+ years of experience managing customer success/experience teams and coaching individuals, be passionate about helping people advance in their careers, and be comfortable working in a fast-paced startup environment. Mento prioritizes diversity and encourages applications from all backgrounds.

Requirements

• A director, vice president, or other customer success/experience leader with 20+ years experience managing customer success/experience teams and coaching individuals (coaching certification is a plus but not required)
• Someone who wants to turn their people leadership skills into meaningful coaching skills
• Passionate about helping people advance in the workplace to build fulfilling careers and lives
• A person who is self aware, who has a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable
• Excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach
• Comfortable working in a constantly-changing startup environment
• Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months
• Candidates must be based in North America or Europe

Responsibilities

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
• Participating in ongoing training sessions to improve coaching abilities and skills
• Communicating with members via your Mento email or via chat in the Mento App in between sessions
• Being an integral member of the Mento coaching community by sharing coaching tools and insights  — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love
• Acting with kindness, respect, and empathy as an ambassador of the Mento community

Preferred Qualifications

Coaching certification is a plus but not required

Benefits

• On top of a flat hourly rate, we offer select bonuses that incentivizes engagement with our membership and community growth on our platform
• This is a fully remote position