Intradiem is hiring a
CX Operations Manager

Summary

Join our team as a CX Operations Manager and lead the development of customer health programs, oversee CX operations, and drive customer experience improvements.

Requirements

• Bachelor's degree in Business, Customer Experience, or a related field (or equivalent work experience)
• 3+ years of experience working in CX Operations or a related field
• Certifications in CX or related fields preferred
• Experience with SaaS software solutions preferred

Responsibilities

• Develop and oversee the Customer Health Program
• Continuously assess and enhance CX Operations
• Utilize customer data to gain insights into customer behavior and needs
• Ensure that CX Operations comply with relevant industry best practices and Intradiem standards
• Oversee the effective utilization of CX tools and technology
• Conduct all business in accordance with Intradiem policies and procedures