CX Ops Manager

Summary

Join Remote as a Customer Care Associate and provide exceptional support to our users via email and live messaging. You will be responsible for resolving tickets, maintaining productivity standards, and collaborating with cross-functional teams. This fully remote position requires 1-3 years of customer support experience in a tech environment, proficiency with CRM tools, and excellent communication skills. Remote offers competitive compensation, flexible work arrangements, and a comprehensive benefits package. The ideal candidate will possess strong problem-solving skills, a passion for customer advocacy, and a keen interest in modern web technologies. We prioritize a sense of belonging and encourage applications from all backgrounds.

Requirements

• Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs
• 1-3 years of experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support
• Experience using CRM tools to manage customer interactions and support workflows
• Proven ability to collaborate with multiple stakeholders who have varying priorities
• Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others
• Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably
• Fluent in written and spoken English

Responsibilities

• Responsible for solving tickets per week across various Remote verticals
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales
• You’ll be the voice and the ear for our users

Preferred Qualifications

• Experience working remotely or in a fast-growing organization
• Familiarity with HR, Payroll, Healthcare, and/or Pension systems

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces