CX Stylist

Summary

Join Rent the Runway as a remote Stylist and drive customer retention through personalized styling interactions. You will provide expert styling advice, build trusting relationships, and create outfits for everyday and special occasions. Success in this role requires a keen eye for style, knowledge of current trends, and excellent customer service skills. This full-time position requires weekend availability (Saturday-Wednesday, 9 am-6 pm) and is remote, with candidates needing to reside in specific states. You will directly impact customer experience and loyalty, with potential for part-time virtual styling work in the future. The role involves building a clientele and driving sales through relationship-based selling techniques.

Requirements

• You have at least 3+ years of experience working as a virtual or in person stylist or personal shopper or similar role
• You have a strong knowledge of apparel construction and fabrication and size and fit
• You are confident, with excellent communication skills, including written and verbal skills
• You are a problem solver, and proactive in identifying new opportunities and areas for improvement
• You are customer obsessed and committed to providing a Cinderella Experience during each customer interaction
• You have technical aptitude and demonstrate computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc)
• You are a self-starter and efficient in multitasking and juggling tasks in a fast paced remote sales environment
• Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc) required
• High speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (RTR will provide laptop & headset)

Responsibilities

• Responsible for styling customers through Zoom or the channel of their choice for all of their upcoming events including building outfits, providing fashion advice, with fit tips and styling tricks
• Develop one-to-one client relationships through regular communication, and refer to individual’s orders/returns history to enhance the customer experience
• Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty. You will have a clientele book and will be responsible for driving retention/ sales through relationship based selling techniques, as well as re-engage lapsed clients, by increasing spend of individuals and developing client loyalty
• Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive retention
• Serve as a proud brand ambassador of Rent the Runway, constantly championing our core values to drive brand awareness and customer acquisition
• Maintain knowledge of all Rent the Runway products including fit, styles and inventory
• Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience
• Pre-appointment and post appointment outreach, connecting with the customer to ensure we have a selection that is curated for her body type and style preferences, along with building an evolving relationship and client list, always assisting the customer in whatever they need to be outfitted for
• Adhere to brand standards for all zoom styling appointments

Preferred Qualifications

• Preferred customer service experience
• You have a love for fashion with extensive knowledge and previous experience in luxury fashion and are passionate about styling and getting our customers into the best look that suits them!
• Your personality and communication skills can shine through anything, especially over zoom to our customers day in and day out