Styling Team Manager

Summary

Join Short Story, an award-winning tech-powered retailer for petite women, as their Styling Team Manager. You will lead a sizable remote team, crafting exceptional styling experiences and driving key performance metrics. This fast-paced role demands solutions-oriented thinking, strong quantitative skills, and the ability to manage and inspire your team. You will collaborate cross-functionally, optimize team performance, design effective training programs, and contribute to hiring and scaling the team. The goal is to deliver a top-notch styling experience, ensuring client satisfaction and repeat business. Short Story offers a mission-aligned team, growth opportunities, performance-based bonuses, excellent benefits, and a flexible work environment.

Requirements

• Have led large remote teams of greater than 20 direct reports through ambitious transformations
• Can switch effortlessly between strategic planning and tactical execution
• Thrive in fast-paced environments where "good enough" never is
• You have an eye for detail and quality
• Have a strong analytical background and well versed in Google Sheets/Excel functions like pivot tables, vlookup
• You work well independently and collaboratively in a fast paced environment

Responsibilities

• Deliver a Delightful Client Experience - Train, coach, and inspire your stylists to provide best-in-class styling experience for our clients
• Manage, lead, and inspire your team of Advisors, Senior Stylists, and Stylists to ensure they are meeting/exceeding goals for individual performance, team success, and team morale
• Drive Real Impact - Own Key Metrics and take actions to meet and exceed our daily, weekly and monthly performance metrics
• Solve Complex Puzzles - From optimizing team performance to designing training programs that actually work, you'll tackle challenges that push your creativity and analytical skills to new heights
• Operations - You will own your team’s operational functions including shift scheduling, schedule compliance, box completion, time off/sick time, and timesheet approvals
• Work Directly with Founding Team - Provide feedback on team performance, share learnings, insights, and ideas for improvements
• Hiring - Assess new stylist candidates, conduct interviews, and scale your team
• Training - Train, coach, and design programs for an engaging onboarding experience
• Team Building - build community within the Styling team and integrate Stylists into the broader company
• Collaborate Cross Functionally - with CX, Operations, Merchandising, Product Development, Marketing, and Engineering

Benefits

• Base salary and opportunity to earn performance-based bonuses
• Excellent benefits and versatile health, dental, and vision coverage plans
• 401k with company match
• Paid parental leave
• Flexible PTO
• Employee discount on merchandise