Cyber Endpoint Engineer

Summary

Join our team as a Cyber Endpoint Engineer at SonicWall, where you'll ensure seamless functionality and security of endpoint devices, addressing technical issues and coordinating upgrades.

Responsibilities

• Develop in-depth expertise in supported MDR software suites
• Act as the primary escalation point for high-level technical support issues related to MDR product offerings
• Conduct thorough troubleshooting and diagnostics for MDR suite applications across multiple operating systems (Windows, macOS, Linux)
• Support partners with installation, configuration, and maintenance of MDR suite software, providing guidance as needed
• Respond professionally and promptly to technical issues reported by customers via ticketing system or phone
• Collaborate closely with team members and vendor support teams to resolve complex technical issues and enhance customer satisfaction
• Diagnose, research, reproduce, and log reported issues while liaising with MDR suite vendor engineering
• Contribute to the development and upkeep of support documentation, enhancing the knowledge base for MDR suite support
• Stay current with MDR product updates, industry trends, and best practices through training, conferences, and self-study