Cyber Endpoint Engineer

Summary

Join our team as a Cyber Endpoint Engineer at SonicWall! This role involves ensuring seamless functionality and security of endpoint devices, addressing technical issues, and coordinating upgrades. You'll develop expertise in CrowdStrike software, provide high-level technical support, and collaborate with teams to resolve complex issues.

Responsibilities

• Develop in-depth expertise in supported CrowdStrike software suite
• Act as the primary escalation point for high-level technical support issues related to CrowdStrike products
• Participate in an on-call rotation for after-hours technical support as directed by the Team Lead
• Conduct thorough troubleshooting and diagnostics for CrowdStrike suite applications across multiple operating systems (Windows, macOS, Linux)
• Support partners with installation, configuration, and maintenance of CrowdStrike suite software, providing guidance as needed
• Respond professionally and promptly to technical issues reported by customers via ticketing system or phone
• Collaborate closely with team members and vendor support teams to resolve complex technical issues and enhance customer satisfaction
• Diagnose, research, reproduce, and log reported issues while liaising with CrowdStrike suite vendor engineering
• Contribute to the development and upkeep of support documentation, enhancing the knowledge base for CrowdStrike suite support
• Stay current with CrowdStrike product updates, industry trends, and best practices through training, conferences, and self-study