Cyber Resilience Advisor

Summary

Join Immersive Labs as a Cyber Resilience Advisor in Saudi Arabia and become a trusted, long-term consultant embedded within a key customer's organization. Partner with clients to achieve their cybersecurity objectives, leveraging the Immersive Labs platform to maximize its value. Develop and implement strategies for cyber workforce resilience, engaging with executives and technical teams. This role requires strong cybersecurity knowledge, experience in consulting and customer success, and the ability to deliver technical presentations. You will be responsible for program management, acting as an escalation point and liaison between sales, product leadership, and client accounts. Immersive Labs offers a comprehensive benefits package including additional benefits allowance, flexible work arrangements, enhanced parental leave, career development opportunities, and various social events.

Requirements

• 5+ years work experience in an information security practitioner or consulting role as well as time spent working in a Customer Success or similar role
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development)
• Authoritative knowledge of information security concepts, domains, compliances, and standards
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc
• Experience leading technical presentations for both technical and non-technical audiences across all levels
• Bachelor’s degree or higher required

Responsibilities

• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes
• Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews
• Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs
• Drive adoption to maximize the value of the Immersive Labs Platform
• Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies
• Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
• Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey
• Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts
• With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities

Benefits

• You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing
• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working