Cybersecurity Customer Success Manager

Summary

Join SimSpace as a Customer Success Manager (CSM) based in the United Kingdom, with 25% travel to Europe/Middle East. You will be the primary point of contact for assigned clients, building strong relationships and driving adoption of SimSpace solutions. Responsibilities include client onboarding and training, managing renewals, collaborating with internal teams, and contributing to process improvements. This role requires a Bachelor's degree or equivalent experience, 2+ years in cybersecurity solutions, and 3+ years in a relevant customer-facing role. Familiarity with cybersecurity tools and frameworks is highly desirable. SimSpace offers a competitive compensation package including a base salary of £90,000-£110,000, annual bonuses, pension, private medical insurance, paid time off, equity options, and professional development opportunities.

Requirements

• Bachelor’s degree in Business, Communications, Cybersecurity, Computer science, or equivalent work experience
• 2+ years of experience with cybersecurity solutions and technical troubleshooting
• 3+ years in Account Management, Project Management, Customer Success, Technical Support, Consulting or similar role with Enterprise and/or Federal customers
• Proficiency in CRM (Salesforce) and Customer Success software platforms (Slack, Microsoft tools, Google)
• Willingness to travel approximately 25% - 30% (international travel across Europe and Middle East)
• Candidates must be residents of the United Kingdom and possess the legal right to work in the UK. Proof of eligibility to work in the UK will be required during the hiring process

Responsibilities

• Serve as the primary point of contact for assigned clients, addressing queries, concerns, and escalations while maintaining strong relationships
• Develop and execute tailored onboarding plans, deliver product demonstrations, and provide ongoing training to maximize client success and product adoption
• Guide clients through renewal processes, and proactively addressing concerns to secure satisfaction and long-term loyalty
• Work closely with internal teams to resolve technical issues and align on client priorities, ensuring seamless communication
• Identify opportunities to enhance the customer journey and contribute to scalable, efficient processes that elevate the customer experience
• Provide insights to leadership and product teams, influencing strategies that align with client needs and market trends

Preferred Qualifications

Having familiarity with cybersecurity tools, frameworks (e.g., NIST, MITRE ATT&CK), and concepts such as threat simulation, penetration testing, or network defense

Benefits

• Base salary range: £90,000 - £110,000, reflecting our confidence in your expertise and impact, with the opportunity for annual bonuses tied to company performance and individual contributions
• Defined contribution pension scheme
• Annual leave plus public holidays
• Private medical insurance
• Equity options at hire and potential for additional based on performance
• Monthly reimbursements for meaningful connections with teammates through our SocialSpace Community
• Access a LinkedIn Learning membership to prioritize your personal and professional development
• Earn £1,200–£2,800 for every qualified hire through our employee referral program
• Access to company-paid counseling, coaching, and resources for you and your family through Spring Health