Staff Customer Success Manager, Enterprise

Summary

Join SentinelOne's Customer Success team as a relationship-driven, technically-oriented professional to manage high-value Italian-speaking Enterprise customers. You will be the strategic partner for these customers, navigating complex challenges and ensuring mutual success. This role involves managing post-sales relationships, collaborating with internal teams, driving product adoption, and proactively addressing customer needs. You will maintain comprehensive customer records and travel occasionally. The position is remote, based in Italy, and requires full professional fluency in Italian and English. SentinelOne offers a range of benefits, including RSUs, comprehensive medical care, flexible time off, and professional development opportunities.

Requirements

• Full professional fluency in both Italian and English, enabling you to connect seamlessly with a global customer base
• A truly customer-first mindset, with a passion for building meaningful, trust-based relationships
• Proven experience managing large-scale Enterprise accounts (20,000+ employees) as a Customer Success Manager
• A track record of effectively managing customer expectations and consistently delivering high levels of satisfaction
• Strong technical acumen—able to quickly understand complex challenges and offer impactful, best-practice guidance
• Exceptional written and verbal communication skills, tailored to a variety of audiences and cultures
• A natural ability to collaborate across diverse cultural backgrounds with empathy and professionalism
• Meticulous attention to detail, analytical thinking, and a self-starter attitude that thrives without constant oversight
• Comfortable juggling multiple priorities in a fast-paced environment, and adaptable to change

Responsibilities

• Manage post-sales relationships with a portfolio of 5-15 of our largest customers, serving as their advocate within SentinelOne
• Collaborate with internal service teams and customers to establish critical goals, onboarding plans, and define success criteria
• Drive product adoption among key customer stakeholders
• Engage in tailored customer interactions, including weekly meetings, health checks, Quarterly Business Reviews (QBRs), and roadmap discussions
• Proactively identify and address obstacles to customer success and retention using our Customer Success platform and health indicators
• Maintain comprehensive records of customer engagement and status within the Customer Success platform for visibility and tracking
• Travel 1 to 3 times per quarter as needed
• Work remotely from your home office in Italy

Preferred Qualifications

• Fluency in Spanish is strongly preferred, but not required
• Bonus points for experience with Totango (or similar Customer Success tools) and Salesforce
• Even better if you bring a background in cybersecurity or a solid understanding of security concepts and industry terminology

Benefits

• Restricted Stock Units (RSUs)
• Comprehensive private medical care, accident cover and life insurance
• Flexible Time Off policy to recharge when you need it
• Choice of a high-end MacBook or Windows laptop, plus home office setup support
• An additional Volunteering Day off each year and 4+ Wellness Days for self-care and mental health
• Global gender-neutral parental leave and grandparent leave for life’s important moments
• Access to a confidential Employee Assistance Program offering mental health support
• Full access to LinkedIn Learning, a leading platform for professional development
• Full access to Wellness Coach, a mental well-being and fitness app
• Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program