D365 F&O Finance Consultant

Summary

Join MCA Connect as a Dynamics 365 Finance and Operations Support Consultant and help deliver exceptional customer service. You will troubleshoot and resolve issues, work collaboratively with customers and team members, and contribute to larger performance improvement initiatives. This role requires a minimum of 2 years of Dynamics 365 Finance and Operations experience, 1 year of implementation experience, and a full lifecycle implementation. A Dynamics 365 ERP Financials certification is required within 90 days of employment. The position offers a competitive salary, uncapped bonus potential, and a comprehensive benefits package including unlimited PTO, 401k matching, home office stipend, and more. The position is virtual, home-based with travel up to 50%. This is an opportunity to grow professionally within a supportive and performance-oriented work culture.

Requirements

• Minimum of 2 years Dynamics 365 Finance and Operations (ERP) Financials experience
• Minimum of 1 year of Dynamics 365 ERP implementations experience
• Minimum of 1 full lifecycle Dynamics 365 ERP implementation (Analysis – Deployment)
• Minimum 3 years of industry and/or consulting experience
• Certification in Dynamics 365 ERP Financials, or attainment of certification within first 90 days of employment
• Proficient in US GAAP
• Working knowledge of industry-specific best practices
• Excellent communication, planning and organization skills
• Strong customer relationship skills
• Ability to establish priorities and work independently
• Ability to travel up to 50%
• Bachelor’s Degree or equivalent combination of education and experience
• English: Fluent
• Valid Driver’s License

Responsibilities

• Provide outstanding customer service and achieve client satisfaction
• Monitor and triage new support cases
• Troubleshoot issues and deliver high quality solutions
• Effectively communicate to customers, partners, team members, and management
• Provide support for team members
• Develop whitepapers, best practice knowledge base, and articles
• Create, develop, and deliver proactive services with the use of new features or common repetitive areas
• Maintain effective customer relationships
• Log incidents and document communications in CE
• Follow established standards & methodologies
• Optimize individual utilization
• Continue professional education by setting specific annual training goals
• Participate in larger project initiatives and lead process area-specific workstreams

Preferred Qualifications

• Dynamics 365 ERP 2012 experience
• Accounting Degree
• Certification in at least one other Dynamics 365 ERP module
• Microsoft Sure Step Certification
• Understanding of IFRS standards
• CPA or CMA

Benefits

• Work/Life Balance with Unlimited Paid Time Off (UPTO)
• 401k Plan with Company Matching Contribution
• Monthly Stipend for Home Office Expenses
• Subsidized Medical, Dental and Vision Coverage
• Health Savings and Flexible Spending Accounts
• Company Paid Life and Disability Insurance
• Training, Certification and Continuing Education Support