D365 Support Consultant

Summary

Join HSO, a leading Microsoft Dynamics partner, as a D365 F&O or CE Support Specialist. You will provide prompt and professional 2nd Level Support to HSO's customer base, ensuring all support tickets are effectively managed within agreed timescales. You will build strong relationships with customers, becoming a trusted advisor, and contribute to HSO's knowledge base through documentation and training. This hybrid role offers flexible working arrangements with a monthly meeting in the Manchester office.

Requirements

• Minimum of two years Dynamics AX or D365 Finance & Operations Experience
• Must have a logical mind set and the ability to trouble shoot complex issues
• Excellent communication and customer interaction skills
• Ability to work under pressure and meet agreed targets
• Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements
• Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects
• Self-motivated individual

Responsibilities

• Ensure all support tickets are effectively managed with minimum disruption to the client
• Support issues are responded to and resolved/plan established within agreed timescales
• Provide regular feedback to customers regarding the progress of support ticket status
• Test own allocated developments/fixes before delivering to customers
• Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’
• Build great relationships and become a Trusted Advisor to your owned customers
• Work as part of a the wider Managed Services team
• Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines
• Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs

Preferred Qualifications

• One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage
• Manufacturing/Production knowledge
• Retail/Commerce
• Finance /Projects
• Supply Chain Management
• Service Management
• Professional Services
• Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services
• ITIL Certification

Benefits

• Paid Holidays
• Pension
• Healthcare
• Dental
• Life Insurance
• Tonic Wellbeing
• HSO Perkz
• Flexible working when required and agreed