D365 F&O Managed Services Team Lead

Summary

Join HSO as a Managed Services D365 F&O Team Lead and oversee the delivery of high-quality support and service to clients. Lead and mentor a team of D365 support specialists, ensuring operational excellence and client satisfaction. You will act as the primary client contact, managing escalations and resource allocation. This role requires expertise in D365 F&O, strong communication skills, and experience in managing budgets and reporting. A Bachelor's degree and 3+ years of relevant experience are required. HSO offers competitive pay, performance-based bonuses, unlimited paid time off, and a comprehensive benefits package.

Requirements

• Bachelor's degree in Computer Science, Business Administration, or a related field
• 3+ years of experience in D365F&O, with a strong understanding of its modules and functionality
• Proven experience in a leadership role, with a track record of managing teams and delivering high-quality managed services
• Strong analytical and problem-solving skills, with the ability to make data-driven decisision
• Excellent communication and interpersonal skills, capable of building relationships with clients and team members

Responsibilities

• Experience overseeing the delivery of high-quality support and service to our clients
• Experience in leading a team of experts, ensuring operational excellence, and driving continuous improvement initiates to enhance client satisfaction
• Experience leading, mentoring, and developing a team of D365 support specialists
• Experience ensuring optimal allocation of resources within the team to balance workloads and meet client demands
• Act as the primary point of contact for clients, ensuring their needs are met and expectations exceeded through effective communication and relationship management
• Expertise in handling escalations effectively by coordinating with stakeholders to resolve complex issues promptly
• Ability to oversee delivery of managed services, adherence to SLA's, quality standards, and best practices
• Ability to identify opportunities for enhancements and implement best practices to improve service efficiency and effectiveness
• Provide functional guidance on D36F&O, supporting team members in troubleshooting complex issues and optimizing client solutions
• Experience maintaining a proactive approach to case management, backlog minimization that results in customer satisfaction
• Strong English-language communication and interpersonal skills, with a client-focused approach
• Experience tracking and reporting on allocation of funds to clients
• Responsible for providing budget reports to clients
• Following up and working across organizations to help employees and clients
• Learning complex business functions and system processes
• Working independently or in a team environment and seeking out information
• Acting as a company ambassador: promoting the mission and shared values of HSO

Preferred Qualifications

• Familiarity with ITL or other service management frameworks is a plus
• Relevant Microsoft Certification are preferred

Benefits

• Competitive pay with and performance-based bonus
• Unlimited paid time off
• Flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match
• Working alongside enthusiastic and energetic teammates in a dynamic and thriving environment