D365 F&O Program Manager

Summary

Join MCA Connect as a Program Manager and lead the implementation of large-scale enterprise application programs. You will manage high-complexity projects, lead multi-disciplinary teams, and work closely with C-level executives. This role requires strong leadership, communication, and financial management skills. The position offers a competitive salary, significant bonus opportunities, and a comprehensive benefits package. Extensive travel (50-80%) is required, and the role is virtual/home-based. MCA Connect is a leading Microsoft solution partner with a strong reputation and commitment to employee growth.

Requirements

• More than 10 years of experience directly managing large-scale IT and/or enterprise applications deployments (Microsoft Dynamics 365 Finance and Supply Chain (ERP) or Customer Engagement (CRM) a plus)
• Experience with implementation methodologies across all phases of Diagnosis, Analysis, Design, Development, Deployment and Operation
• Understanding of complete solution within the context of an integrated enterprise-wide business, IT, and application/data/security strategy
• Well-developed planning, organizational and problem-solving skills
• Global implementation experience
• Highly developed and demonstrated business acumen, including relationship among program progress, client satisfaction and business priorities, employee/team satisfaction and program financial contribution
• Ability to work closely with key business stakeholders to communicate vision, progress, and anticipated/observed blockers with proposed resolutions
• Excellent verbal and written communication skills
• Consensus driven management style that supports a vast set of stakeholders
• Strong leadership, teambuilding, conflict management and motivational skills
• Bachelor’s degree required
• Ability to travel up to 50%-80% of the time

Responsibilities

• Manage high risk/high reward, high complexity programs
• Provide leadership to all functional and business areas affected by the program at both the functional and executive levels
• Work closely with MCA Connect resource management team to ensure adequate staffing of resources considering the multi-dimensional long-term requirements of the program
• Develop, manage and defend detailed program (including consolidated subproject plans), timelines, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans
• Drive program-level decisions and recommendations to client and MCA Connect management about schedules, prioritization, resource allocation and strategic objectives
• Manage deliverables, scope, and expectations beyond day-to-day project scope/schedule/cost parameters by engaging and advising client leadership regarding objectives and priorities for the upcoming 3-12 months
• Without requiring extensive involvement from MCA Connect management, Program Managers must be able to quickly assess the positions that client leadership is taking on the strategic/key issues of the program and communicate our plan to address in a manner that expedites consensus and firm action
• Proactively communicate and report status to executives, MCA Connect management and all other stakeholders. This is done by leveraging tools such as status reports, executive briefings, and active day-to-day team communication
• Effectively communicate and collaborate with project managers/coordinators, functional and technical project team members to achieve program goals
• Visibly employ project management leading practices as provided by PMI and MCA Connect delivery standards
• Actively provide leadership to project team members with respect to project management processes and best practices
• Continually establish and maintain strong advisory relationships with clients’ executive teams
• Have the ability to motivate and encourage both client and MCA Connect resources during challenging periods of a program
• As the program P&L manager, manage elements that drive program P&L performance, including – but not limited to – revenue, team member resource allocation/utilization, gross margin, client and employee satisfaction
• Manage the overall budget and profitability targets, providing the predictive financial analysis required to deliver accurate program status
• Support the MCA Connect professional services management team by reviewing client invoices, monitoring accounts receivable and providing overall program-level input to our forecasting models
• Cultivate and expand the client relationship, identifying new opportunities to improve clients’ business outcomes that result in new, closed/signed services opportunities for MCA Connect

Benefits

• Work/Life Balance with Unlimited Paid Time Off (UPTO)
• 401k Plan with Company Matching Contribution
• Monthly Stipend for Home Office Expenses
• Subsidized Medical, Dental and Vision Coverage
• Health Savings and Flexible Spending Accounts
• Company Paid Life and Disability Insurance
• Training, Certification and Continuing Education Support