Data Analyst

Summary

Join Brighton Health Plan Solutions as a Data Analyst and contribute to a dynamic team focused on contact center reporting and analytics. This remote role, available in select states, requires developing advanced call center reports, dashboards, and analytic solutions. You will analyze large datasets, identify trends, and create strategies to improve customer support. The ideal candidate possesses strong analytical and technical skills, experience with contact center analytics, and proficiency in SQL and Excel. A bachelor's degree in a related field is a plus. The role offers a competitive salary and the opportunity to work in a diverse and welcoming environment.

Requirements

• Demonstrated potential to manage medium scale projects
• Working knowledge of Salesforce
• Exceptional analytical and technical skills with strong attention to detail
• Proficient in the use of Microsoft SQL Management Studio and Excel
• Working knowledge and experience with Contact Center Solutions such as Genesys, Nortel, Avaya, Ring Central, Cisco
• Experience working with large datasets
• Excellent communication (both written and verbal) and organizational skills
• Demonstrated ability to complete multiple competing tasks with the ability to effectively manage under tight deadlines
• 3+ years' experience with contact center analytics and reporting, healthcare setting a plus

Responsibilities

• Develop advanced call center reporting with actionable trend analysis
• Creating ad hoc reports and automating existing reports to reduce manual input
• Develop and produce high complexity dashboards
• Identify trends, emerging issues and communicate findings utilizing such tools as presentation decks, reports, and other relevant formats
• Analyze large amounts of data and information to provide meaningful insights
• Create strategies to improve customer support and minimize expense
• Analyze current performance and proposing solution-based process assessments and improvements
• Quantify the impact of business initiatives by partnering with all levels of the organization

Preferred Qualifications

• Bachelors' degree in mathematics, finance, data informatics or related field a plus
• Knowledge of Power Pivot a plus
• Understanding of ROI as it relates to technology, process and other investments

Benefits

• Remote work
• Annual Salary Range: $70,000-$90,000