Data Analyst II, Revenue Cycle Management

Summary

Join Spring Health, a leading mental healthcare provider, as a Revenue Cycle Management Analyst. Partner with the RCM team to build and maintain reporting infrastructure, develop dashboards and data visualizations, and ensure data accessibility for downstream teams. You will maintain accurate reporting, collaborate with stakeholders, and work with the analytics engineering team on data models. Automate billing processes, enhance data visibility, and streamline billing to improve revenue collection. Success in this role involves developing tools and analyses that enable the RCM team to meet KPIs, reduce manual data processes, and create valuable dashboards.

Requirements

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
• You have 3+ years of working experience working with data, data visualization, and dashboarding tools
• You have experience working with revenue cycle management or billing teams and with revenue analytics in particular
• You are strong in SQL, and have at least familiarity with dbt or similar data transformation tools
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
• You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
• You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and marketing/business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches

Responsibilities

• Partner with the RCM team to build, maintain, and improve reporting infrastructure that supports our RCM metrics and related KPIs
• Develop dashboards and data visualizations that empower non-technical users within the RCM team to understand overall trends and drill into drivers of metric movements
• Ensure downstream teams can access and utilize data effectively by providing training, documentation, and support for the dashboards and data products you deliver
• Maintain accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency
• Ensure the billing team has timely and accurate reporting
• Automate manual steps in billing processes to improve efficiency and accuracy
• Build out the tools, analyses, and dashboards that will enable the Revenue Cycle Management team to track key claims metrics, assess the payer trends and efficacy of our claims revenue cycle, and enable the team to quickly identify drivers of poor efficiency in the process
• Enhance data visibility and streamline billing processes to reduce days sales outstanding and improve revenue collection

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes