Data Analyst Mid-Senior

Summary

Join Saily, a company revolutionizing secure mobile data access for travelers, and contribute to the success of their leading eSIM product. As a Data Analyst, you will define, track, and optimize key performance indicators related to customer engagement and retention. Collaborate with marketing teams to assess campaign effectiveness and user journeys. Develop and maintain automated reports and dashboards to provide insights into customer behavior and product performance. Conduct in-depth analyses to identify growth opportunities and deliver data-driven presentations to stakeholders. Support the development of scalable analytical capabilities, ensuring data-driven decision-making across the organization.

Requirements

• 2+ years of experience in a data analyst role, ideally in telecommunications, SaaS, or a digital product environment
• Solid proficiency in SQL (experience with Google BigQuery is a strong plus) and Python (or R) for data manipulation and analysis
• Hands-on experience working with CRM or marketing datasets (e.g., user lifecycle, campaign tracking, customer behavior)
• Familiarity with customer lifecycle frameworks and techniques for LTV, churn, retention, and cohort analysis
• Strong experience with data visualization tools (e.g., Looker, Tableau, Power BI, or equivalent)
• Proficiency in Google Analytics or other web/app analytics platforms
• Excellent communication skills, a problem-solving mindset, and the ability to translate data into actionable insights for diverse audiences

Responsibilities

• Define, track, and optimize key metrics and KPIs related to customer engagement, retention, and churn across the eSIM product lifecycle
• Work closely with marketing teams to evaluate the effectiveness of campaigns, lifecycle programs, and user journeys
• Develop and maintain automated reports and dashboards that provide visibility into customer behavior and product performance
• Conduct deep-dive analyses on customer cohorts, segmentation strategies, and touchpoints to uncover growth and optimization opportunities
• Deliver clear, compelling presentations of data-driven insights to cross-functional stakeholders
• Support the development and maintenance that enable scalable analysis (e.g. user segmentation, attribution modeling, funnel analysis)

Preferred Qualifications

Experience in A/B testing analysis, statistical modeling, or marketing attribution is a plus

Benefits

• Innovate with industry leaders
• Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world
• Boost your skills via our extensive training programs (online and offline) & other resources
• Benefit from mentorship and career-switch opportunities to grow within the company
• Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day
• Enjoy the flexibility with 3 office days and working from home for the remaining 2
• Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive
• Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts
• Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic
• Receive private health insurance giving you peace of mind for your health needs
• Enjoy additional vacation days off as you grow with us
• Plus, get extra days for sick leave, special occasions, or parenting needs
• Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member
• Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success
• Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together