Data and Communication Lead

Summary

Join our team as a Data and Communication Lead and play a crucial role in maintaining and managing data systems while ensuring exceptional participant care. You will be responsible for maintaining dashboards, monitoring fundraising activities, and providing comprehensive support to participants, specifically assisting the Events Manager with data support for event logistics, planning, and organization. The ideal candidate is detail-oriented, data-savvy, and dedicated to enhancing the participant experience. This role involves data maintenance and analysis, campaign management, participant care, and event support. You will collaborate with team members, respond to participant inquiries, and manage participant data. The position requires proficiency in Microsoft Office, specifically Excel, and previous experience in non-profit organizations.

Requirements

• Proficient in Microsoft Office, specifically Excel
• Previous experience in non-profit organizations
• Strong customer support and care skills
• Strong data management and analysis skills

Responsibilities

• Upkeep and maintain dashboards, monitor total fundraising activities, and cross-compare data with Givebutter. Provide necessary data insights to maintain and improve functionality of the team
• Ensure the proper creation and functioning of Givebutter campaigns, collaborate with team members to solidify event language, update resources and templates, and assist in building event logistics data and documentation as necessary
• Respond to emails, manage participants in challenges, ensure they are subscribed to emails and set up their fundraising pages, and provide support for any issues related to fundraising pages, communications, or donations
• Organizing participant information and event data to assist the Events Manager in coordinating logistical preparations
• Maintain and update dashboards regularly
• Monitor and analyze fundraising data, ensuring accuracy and consistency
• Main point of contact for the operation of Givebutter campaigns, which includes campaign creation and ensuring smooth flow of data
• Provide the team with necessary data insights to improve overall team outcomes
• Collaborate with team members to create and update event resources and templates
• Respond to participant inquiries and provide support for fundraising activities
• Manage participant data, ensuring they are subscribed to emails and receive communications
• Assist with check processing, including manual entry, providing instructions, and following up with the finance team and participants
• Address questions about past recurring giving and assist participants in applying funds to future events
• Provide fundraising support, including gauging participant sentiment, offering guidance, and providing resources and tools
• Actively participate in the Freedom Challenge and Global Generosity teams
• Collaborate in task forces or working groups that facilitate cross-department collaboration
• Model the culture of OM USA
• Perform or assist with any assignments as required by the Director or Events Manager
• This position may require some lifting up to 25lbs

Preferred Qualifications

• Highly organized
• Data-oriented
• Detail-oriented
• Highly collaborative, with the ability to work in team settings and connect well with others