Data Center Operations Engineer

Summary

Join ServiceNow as a Data Center Operations Engineer in our Fort Worth office, where you will be a key member of the Service Engineering team responsible for global infrastructure design, standards, and architecture. You will leverage your data center operations expertise to engineer, implement, and streamline processes related to security, asset management, deployments, and more. This role involves developing and documenting data center operation standards, acting as the primary contact for vendors, and performing hands-on hardware troubleshooting. The position requires a deep understanding of data center facilities and infrastructure, strong analytical and communication skills, and the ability to manage multiple tasks. Domestic and international travel is required. This is an on-site role, not remote.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 2+ years of experience in data centers operations and or facility operations with a record of increasing role responsibility with Bachelor's degree; or and Advanced degree without experience; or equivalent work experience
• Experience in installing and troubleshooting telco circuits a must
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable management, asset documentation and carrier engagement
• Perform basic hands-on hardware break-fix with servers and network appliances
• Deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security/compliance
• Working knowledge of networking/server architecture and hardware
• Experience managing vendors in a data center environment
• Process oriented and experienced in process development
• Strong analytical skills with the ability to multi-task several unrelated issues
• Must be able to travel domestically and internationally
• Excellent general documentation skills with emphasis on technical processes and standards
• Proven ability to function independently in ambiguous situations with a record of success
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required
• Proven ability to lead cross-functional teams in highly technical, multi- disciplined projects

Responsibilities

• Use your expertise in data center operations to engineer, implement, communicate, execute, and streamline processes including but not limited to security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break- fix
• Help develop, document, and evangelize a catalogue of standards and best practices for data center operations
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers

Preferred Qualifications

• Knowledge and experience in ITIL process methodologies is a plus
• CompTIA A+, Server+ or Network+ certification is a plus