Data Engineer IV

Summary

Join Rackspace Technology as a Data Engineer IV and manage and operate Tableau, Tableau Bridge Server, Databricks, Dbt, SSRS, SSIS, AWS DWS, AWS App Flow, and Power BI. Work closely with customers and the team to manage the cloud data platform. Provide Level 3 operational coverage, troubleshooting incidents and problems. Manage knowledge, governance, communication, change management, and user requests. Conduct root cause analysis and implement resolutions. This role requires extensive problem-solving skills and the ability to prioritize issues and multi-task. The position requires a Bachelor’s degree in computer science or a related field and 10+ years of hands-on experience in configuring and managing AWS/Tableau and Databricks solutions.

Requirements

• Good hands on Tableau, Tableau bridge server, Databricks, Dbt, SSRS, SSIS, AWS DWS, AWS APP Flow, PowerB I
• Ability to read and write sql and stored procedures
• Good hands on experience in configuring, managing and troubleshooting along with general analytical and problem solving skills
• Excellent written and verbal communication skills
• Ability to communicate technical info and ideas so others will understand
• Ability to successfully work and promote inclusiveness in small groups
• Requires a Bachelor’s degree in computer science or other related field plus 10+ years of hands-on experience in configuring and managing AWS/tableau and databricks solution

Responsibilities

• Provides Level 3 operational coverage
• Troubleshooting incident/problem, includes collecting logs, cross-checking against known issues, investigate common root causes (for example failed batches, infra related items such as connectivity to source, network issues etc.)
• Knowledge Management: Create/update runbooks as needed / Entitlements
• Governance: Watch all the configuration changes to batches and infrastructure (cloud platform) along with mapping it with proper documentation and aligning resources
• Communication: Lead and act as a POC for customer from off-site, handling communication, escalation, isolating issues and coordinating with off-site resources while level setting expectation across stakeholders
• Change Management: Align resources for on-demand changes and coordinate with stakeholders as required
• Request Management: Handle user requests – if the request is not runbook-based create a new KB or update runbook accordingly
• Incident Management and Problem Management, Root cause Analysis, coming up with preventive measures and recommendations such as enhancing monitoring or systematic changes as needed

Preferred Qualifications

Experience with Databricks and tableau environment is desired