Data Quality Specialist

Summary

Join Texthelp and n2y, a combined organization with over 50 years of experience in educational and workplace technology, as a Data Quality Specialist. This critical role ensures the accuracy and integrity of internal data, supporting data-driven decision-making. You will monitor exception reports, resolve data discrepancies, and collaborate with various teams to improve data quality processes. The position requires experience in data quality and CRM systems, strong analytical and communication skills, and the ability to work effectively with cross-functional teams. We offer a competitive compensation and benefits package, including health, dental, vision, life, and disability insurance, a 401(k) matching plan, and flexible time off.

Requirements

• 2+ years of experience in data quality, data management, or a related field, with a strong focus on data accuracy and governance
• Familiarity with CRM systems (such as Salesforce) and experience working with data related to accounts, opportunities, and contracts
• Proven analytical skills and attention to detail, with the ability to identify data inconsistencies and resolve issues effectively
• Strong organisational and documentation skills, with the ability to manage multiple data quality tasks and prioritise effectively
• Excellent collaboration and communication skills, with the ability to work closely with cross-functional teams to address data issues and promote data quality best practices

Responsibilities

• Regularly review exception reports to identify data quality issues across accounts, opportunities, quotes, contracts, and licenses
• Investigate and resolve identified data discrepancies, collaborating with relevant teams to correct records and maintain data integrity
• Provide feedback on areas where additional validation or quality checks could enhance data accuracy and reliability
• Work with cross-functional teams to recommend process improvements for data handling, contributing to better data governance and reduced error rates
• Maintain clear documentation of data quality processes, exceptions, and resolutions; develop regular reports to track data quality trends and improvement initiatives
• Collaborate with IT, Salesforce administrators, and other internal stakeholders to ensure data quality standards align with business needs and support ongoing data initiatives
• Utilise data quality tools and techniques to assess, cleanse, and maintain datasets, promoting best practices in data management

Preferred Qualifications

• Experience with Salesforce or other CRM platforms, including data management and reporting
• Background in data governance or knowledge of data quality tools and techniques
• Understanding of business operations in SaaS, technology, or education-focused organisations

Benefits

• Health, dental, vision, life, and disability insurance
• Company matching 401(k) savings plan
• Flexible time off plans