Data Quality Specialist

Summary

Join Turnitin as a Data Quality Specialist and contribute to maintaining the accuracy and consistency of our data. You will be responsible for account management, data clean-up, and total addressable market (TAM) tracking. This role involves managing account records, standardizing data processes, and supporting strategic decision-making. You will develop and implement standard operating procedures (SOPs) for account management and data tracking, ensuring data governance compliance. Furthermore, you will support the development and maintenance of TAM models and collaborate with cross-functional teams to refine methodologies. This position requires exceptional attention to detail and experience managing or cleaning customer data.

Requirements

• 2+ years in data stewardship, data governance, business intelligence, or sales operations
• Must have experience managing or cleaning customer data to maintain high-quality records
• Must have a high standard for data quality and an exceptional attention to detail

Responsibilities

• Maintain and improve account data quality, ensuring accurate and consistent records
• Ensure uniformity in account and contact details by maintaining standardized data formats and naming conventions
• Identify, assess, and execute account merging and deduplication efforts to streamline records
• Maintain correct parent-child account structures and ensure proper account hierarchy relationships
• Collaborate with Sales, Finance, Marketing, and Business Intelligence teams to align account structures across platforms
• Develop and implement SOPs for account management and data tracking
• Enforce data governance rules and policies to ensure consistency, accuracy, and compliance across systems
• Establish best practices for handling account updates, merges, and data validation
• Monitor data governance compliance and proactively address inconsistencies
• Support the development and maintenance of TAM models to ensure accurate market sizing
• Work closely with cross-functional teams to refine TAM methodologies and align with business strategies
• Create and manage tracking mechanisms for monitoring TAM shifts and insights
• Partner with Business Intelligence, Sales Ops, and Business Systems to ensure data integrity
• Identify opportunities to automate and enhance account and TAM management processes
• Provide insights and recommendations based on data trends and analysis

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*