Data & Reporting Analyst

Summary

Join Factor, a leader in AI-integrated legal services, as a Data & Reporting Analyst. You will deliver high-quality work, track financial and operational metrics, maintain data integrity, and streamline reporting processes. The role requires excellent analytical and communication skills, proficiency in data tools (Excel, SQL), and the ability to work independently and collaboratively. You will analyze data, build reports, and liaise with clients, acting as a trusted advisor. Success in this role demands a proactive, problem-solving approach and a commitment to continuous improvement. The position offers the opportunity to contribute to a dynamic team and make a significant impact on the business.

Requirements

• You are adaptable, authentic, accountable, and values-driven
• You’re a team player who exhibits personal leadership and leaves things better than you found them
• We’re looking for someone who always gives their best and inspires others to do the same
• Excellent analytical skills + Good data manipulation skills
• Good attention to detail and accuracy
• A doer, not a talker - we want someone to build, not draw up plans
• Ability to work to deadlines and be flexible with changing business needs within a fast-paced environment
• High levels of personal motivation, independence, a self-starter, a “Can-do” positive attitude and ability to take responsibility
• Good communication and interpersonal skills, and must be able to communicate with internal and external stakeholders
• Ability to perform under pressure whilst maintaining a consistent level of work output
• Ability to think outside the box – natural problem solver and not afraid to propose a different approach
• Proficiency in data extraction, manipulation, and reporting across systems (e.g., Excel, SQL, databases) – WITH Strong Excel skills, SQL, pivot tables, IF Statements.  Macro experience would be advantageous
• Excellent organizational skills and attention to detail with a commitment to high-quality deliverables
• Capability to work independently while collaborating effectively with global teams
• Open-minded problem-solver who is prepared to adopt and test (and support development of) innovative solutions and embraces new technologies, including AI

Responsibilities

• Deliver high-quality work by following established processes, minimizing errors, and using technology to improve efficiency while meeting client expectations
• Track and manage financial and operational metrics to support client and internal decision-making
• Maintain data integrity and ensure compliance with reporting standards and client requirements
• Streamline manual reporting and data-handling processes through automation and continuous improvement
• Stay organized and, where appropriate, use AI tools to complete tasks accurately and on time, while looking for small process improvements to enhance productivity
• Use established automation tools to improve data reporting accuracy, reduce repetitive tasks, and enhance output quality
• Apply best practices in data validation, analysis, and visualization to drive consistent and reliable outcomes
• Actively contribute to system updates and workflow enhancements that increase team efficiency
• Respond promptly to client and team requests, keep reports accurate and up to date, and adapt to changing priorities to ensure smooth service delivery
• Ensure timely and accurate data input, reporting, and documentation across platforms to meet evolving client and team needs
• Identify and escalate process inefficiencies and bottlenecks, proposing and implementing improvements as appropriate
• Participate in training and development programs to stay current with operational tools, technologies, and industry best practices
• Analyze data – excellent analytical skills using data and established automation tools and techniques to really help drive the business Customer insight
• Extract, check, and validate datasets
• Reporting from databases, spreadsheets
• Build ad hoc report queries to extract and combine business information from multiple sources and interpret as requested
• Adhere to delivery processes and commitments
• Input and manage data on client systems and keep them up-to-date
• Extract and interpret data from client systems
• Assist with continuously improving our service to the client and adding value
• Liaise directly with client
• Act as a trusted advisor and business partner to client service Teams by providing data-driven solutions
• Understand the process followed by the client service Teams and come up with ideas and improvement opportunities to the data points that are and are not captured
• Be familiar with contract types and can understand which ones go together
• Raise hand where things don’t make sense
• Ensure procedures are written and continuously updated

Preferred Qualifications

• Advance working knowledge of Excel
• VBA/Macro a strong plus
• Experience with Sharepoint
• Statistical analysis experience a strong plus
• Office 365 (PowerBI, Power query, Power automate) a distinctive advantage
• Operates independently, with no supervision