Senior Business Data Analyst, Member Experience Reporting

Summary

Join Techstra as a Senior Business Data Analyst, Member Experience Reporting and lead the development and management of client reporting for Member Experience. You will oversee product management for reporting needs, leveraging data and analytics to drive improvements. Key responsibilities include documenting business and technical requirements for BI/reporting, maintaining an inventory of BI/reporting assets, developing visualization and report services, tracking and prioritizing BI/reporting requests, and supporting the migration of legacy assets to a new platform. You will also create documentation and training materials and collaborate with stakeholders. The ideal candidate possesses a Bachelor's degree (Master's preferred) in a related field, 10+ years of business intelligence/reporting experience, and significant experience in healthcare and PBM/Pharmacy. Strong communication and storytelling skills are essential.

Requirements

• Bachelor’s degree in Business, Marketing, Data Science, or a related field (Master’s preferred)
• 10+ years of business intelligence / reporting experience
• 7+ years of healthcare experience
• 5+ years of experience with PBM/Pharmacy
• 4+ years of demonstrated experience in customer or member experience at a health plan or PBM
• Proficiency with analytics and visualization tools (e.g., Tableau, Power BI, SQL, Excel)
• Strong communication and storytelling skills, with the ability to present insights clearly to non-technical audiences

Responsibilities

• Document business and technical requirements for BI/reporting including source data, semantic layer objects, reporting services, and delivery mechanisms
• Collect and maintain an inventory of BI/reporting assets including those in legacy tools and newly built assets in the enterprise BI platform
• Develop visualization and report services that enable self-service capabilities within assigned product area
• Track intake and prioritize the delivery of BI/reporting requests
• Support the migration of legacy BI/reporting assets to the new enterprise BI/reporting platform
• Create documentation and deliver training for the Member Experience Reporting product vertical
• Collaborate with business and technical stakeholders
• Serve as a subject matter expert on member experience best practices and advocate for the voice of the member in business decisions

Preferred Qualifications

• 7+ years of experience with an enterprise BI/reporting platform (Microstrategy / Strategy One preferred)
• 3+ years project management/coordination, preferably Agile