Spring Health is hiring a
Dedicated Clinical Care Navigator

Summary

Join our mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As a dedicated Care Navigator, you will provide clinical support and essential EAP functions to a dedicated customer account virtually.

Requirements

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years’ experience (independent licensure required)
• EAP experience (CEAP preferred)
• Experience working with diverse populations (bilingual preferred)
• Knowledge of healthcare settings and community resources
• Tech and computer savvy: very comfortable adopting new technologies and platforms, and efficient in tech-related tasks
• Excellent written and verbal communication skills

Responsibilities

• Provide clinical support and essential EAP functions
• Ensure a personalized approach and reduction of barriers to care through in-the-moment member clinical support (sometimes including crisis intervention), psycho-education, triage, referral, and care coordination
• Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments
• Document activities and support efforts to track and improve member progress in care
• Collaborate with customer’s vendor partners to direct members to Spring Health’s digital CBT program, employer benefits, other and external community resources as appropriate
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
• Attend meetings with the Events team and the dedicated customer account to assist with coordination and planning for webinar group discussions and EAP trainings
• Assist with facilitation of group discussions and lead webinars and trainings for the customer, when available
• Provide guidance and support for worksite critical incidents and disruptive events
• Conduct consultation and training to advise leadership, human resources, and the Employee Resource Center on EAP processes
• Provide guidance to the Employee Resource Center leads to support for employee questions and needs
• Partner with the company wellness team or other stakeholders, as well as the Spring Health Customer Success team to promote wellness initiatives
• Serve as a strategic member of the Spring Health team collaborating with the Senior CSM on enrollment and engagement strategies
• Attend meetings with customer team to share clinical insights and trends from care navigation calls
• Complete required internal training and assignments and attend team meetings

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes