Remote Default Prevention Specialist

Summary

Join Kiavi's Servicing Team as a primary point of contact for customers after loan approval. Provide the best mortgage experience and mitigate risk by proactively reaching out to borrowers in order to avoid loans from going into default.

Responsibilities

• Proactively reaching out to a pipeline of borrowers in order to avoid loans from going into default
• Collaborating with servicing teams to identify borrowers who are at risk of default and determine the best approach
• Working with compliance team to develop new policies and procedures, specifically related to default prevention techniques and strategies
• Resolving incoming, escalated, and general mortgage loan inquiries and requests from customers
• Processing mortgage payoffs and verifications
• Documenting all customer interaction in Kiavi’s system of record