Delivery Manager

Summary

Join a high-growth InsurTech start-up revolutionizing the insurance industry using data and machine learning. As part of the Customer Success Team, you will utilize your stakeholder management and project management expertise to ensure successful initial deployments and set up appropriate governance. You will manage resources internally and externally, focusing on agile delivery and continuous improvement. The role involves managing a business analyst and a customer engineer, building relationships with key stakeholders, and optimizing team flow. This position requires proven experience in agile project management and underwriting operations or insurance, along with strong problem-solving and collaboration skills. The company offers various benefits, including stock options, enhanced parental leave, private health insurance, flexible working, and a work-from-anywhere budget.

Requirements

• Proven experience in Agile project management, demonstrating successful implementation of methodologies
• Proven experience in Under writing operations or Insurance
• Excellent problem-solving and critical-thinking skills, addressing challenges proactively
• Track record of managing multiple projects simultaneously, ensuring timely delivery
• Effective collaboration with stakeholders at all levels
• Strong understanding of technology and its applications, especially in AI/Data Science products
• Continuous learning mindset, staying abreast of industry trends in Agile practices
• Adaptability to a fast-paced and evolving work environment
• Ability to write and speak multiple languages - Spanish and English

Responsibilities

• Ensure your team follows our internal delivery best practices
• Effectively communicates across technical and non-technical boundaries, building trust and authenticity
• Optimises team flow, addresses issues, and builds agile capabilities within the team
• Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realisation
• Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision
• Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement
• Effectively manages a business analyst and a Customer Engineer
• Builds a close relationship to internal and external key stakeholders and ensures continuous engagement

Preferred Qualifications

• Successful remote working experiences
• CSM, TKP, KMP, or KCP
• Distributed teams, AI/Data Science products
• Familiarity with the insurance industry

Benefits

• Stock options
• Enhanced parental leave
• Private health insurance
• Choice of laptop
• Flexi-working
• ��2000 work from anywhere budget
• Company off-sites