Delivery Team Lead

Summary

Join City Electrical Factors' Global IT team as a Supply Chain Systems Delivery Team Lead and lead a newly established team across the UK, US, and Canada. Define and deliver a vision for global delivery excellence, fostering a positive and collaborative team environment. Continuously improve agile processes, drive continuous learning, and facilitate collaboration. Build strong stakeholder relationships and champion team culture and values. This role offers the opportunity to lead large-scale transformation programs and small, targeted applications focused on the supply chain.

Requirements

• Proven Leadership in Agile Environments - Experience leading and coaching cross-functional teams, with a strong grasp of Agile and Kanban methodologies. You help teams grow, adapt, and take ownership of their delivery
• Supportive, People-First Approach - A natural mentor who leads with empathy, builds trust, and prioritises team wellbeing. You foster an inclusive, safe, and motivated working environment
• Strong Communication & Collaboration - Skilled at communicating clearly with both teams and stakeholders, ensuring alignment, transparency, and shared understanding
• Commitment to Continuous Improvement - You champion team retrospectives, workshops, and delivery reviews to drive iterative improvements and encourage shared learning
• Culture & Accountability Advocate - Passionate about team culture and psychological safety. You promote a no-blame environment and encourage individual and collective responsibility
• Data-Driven Mindset - You use delivery metrics to identify trends, support decisions, and track success, without losing sight of the human element
• Stakeholder Engagement - Experienced in building strong relationships across the business to support smooth delivery and shared goals

Responsibilities

• Lead and Develop the Delivery Team - Recruit, coach, and mentor new and existing team members, helping them grow both professionally and personally through regular one-to-ones and feedback
• Foster a Positive Team Environment - Champion a collaborative, inclusive, and empowering culture where wellbeing, psychological safety, and shared ownership are prioritised
• Improve Delivery Practices - Continuously evolve our agile processes and promote ways of working that support high performance, autonomy, and team confidence
• Drive Continuous Learning - Identify skill gaps, support personal development plans, and encourage learning opportunities in partnership with the Practice
• Facilitate Collaboration - Lead delivery workshops, retrospectives, and team activities to encourage reflection, knowledge sharing, and creative problem solving
• Support Change and Growth - Introduce process improvements that benefit the team and support recruitment and onboarding of new members as the team evolves
• Strengthen Stakeholder Relationships - Build and maintain trusted relationships across the business, acting as a key point of contact for delivery updates and team insights
• Champion Team Culture and Values - Be an advocate for our principles, embedding a no-blame mindset, celebrating success, and reinforcing a strong, shared team identity

Benefits

• Competitive basic salary
• Annual IT Bonus scheme
• Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you will always receive a warm welcome!
• Pension: 3% ee’e / 3% e’er (Total 6%)
• Champion Health – a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you
• MySavings - Employee Discount Platform
• Free use of the state-of-the-art private gym at our IT Headquarters