Teem is hiring a
Dental Answering Service Representative

Summary

The job is for a Dental Answering Service team member who will handle calls, schedule appointments, and represent dental offices professionally. The role requires 2-3 years of call center experience, excellent communication skills, and the ability to work remotely. Benefits include competitive pay, commissions, growth opportunities, and more.

Requirements

• 2-3 years of call center customer service experience required
• 2-3 years of Inbound call center experience required
• Demonstrated tenure in previous roles of 1+ years
• Excellent written and verbal communication skills
• Ability to empathize with our patients and their needs
• Ability to multi-task at high levels
• Remote work requires employees to be technologically inclined to self-troubleshoot if needed
• Positive can-do attitude
• Detail-oriented and good organization skills
• Typing skills of 55+ WPM
• Ability to work well with others
• Ability to secure confidential information and comply with HIPAA

Responsibilities

• Handle inbound calls from patients who are calling local dental practices across the US and assist them with their needs/reason for calling
• Submit accurate information and notes through our practice portal software
• Schedule, reschedule, cancel and confirm patient appointments
• Learn and navigate multiple practice management software scheduling systems
• Represent our dental offices in a friendly and professional manner
• Offer a positive mindset with team members, patients, and customers
• Demonstrate empathy while answering patient questions and concerns
• Provide shadowing to trainees when needed
• Attend video meetings for performance reviews, 1 on 1’s and quality review meetings

Preferred Qualifications

Dental experience is a plus

Benefits

• Competitive pay rates
• Payment in US dollars
• Commissions
• Growth opportunities
• Referral bonuses and spot bonuses
• Additional hours available based on company needs
• Level up system based on performance (which may include hourly rate increases)