Summary
Join Us as a Medical Virtual Assistant! Weβre looking for a Medical Virtual Assistant who can provide remote administrative and technical support, helping medical teams stay efficient and focused on patient care.
Requirements
- Proficient in English communication, both written and verbal, at a C1 level
- Fluent in Spanish & English
- At least 2 years of experience in medical administration
- Should have Dental experience doing prior authorization and insurance verification
- Proficient in virtual office tools, and communication platforms
- Strong customer service and critical thinking skills
- Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Understanding of HIPAA regulations and the importance of patient data confidentiality
- Strong problem-solving skills and ability to work with minimal supervision
- High school diploma or equivalent
Responsibilities
- Answer calls, respond to inquiries, and direct patients to the right healthcare staff
- Schedule and confirm appointments, ensuring smooth calendar management
- Follow up with patients after appointments to assist with next steps and outstanding bills
- Keep patient records up to date with precision using EMR/EHR systems
- Handle correspondence, including emails, letters, and faxes, professionally and efficiently
- Offer general administrative support to the medical team as needed
- Verify patient insurance coverage and benefits before appointments and procedures
- Obtain pre-authorizations and referrals from insurance companies to ensure a smooth billing process
- Manage and process all patient referrals
- Support the medical biller by assisting with tasks like drafting appeal letters
Benefits
- Competitive Pay: Earn USD $6 per hour
- Future Focused: We offer a retirement plan
- Health Coverage: Enjoy health insurance
- Stay Connected: Get a $25 monthly Wi-Fi subsidy
- Work-Life Balance: Paid time off and paid sick leave