Dental Medical Admin Assistant (Bilingual Spanish & English)

Summary

Join Us as a Medical Virtual Assistant! We’re looking for a Medical Virtual Assistant who can provide remote administrative and technical support, helping medical teams stay efficient and focused on patient care.

Requirements

• Proficient in English communication, both written and verbal, at a C1 level
• Fluent in Spanish & English
• At least 2 years of experience in medical administration
• Should have Dental experience doing prior authorization and insurance verification
• Proficient in virtual office tools, and communication platforms
• Strong customer service and critical thinking skills
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Understanding of HIPAA regulations and the importance of patient data confidentiality
• Strong problem-solving skills and ability to work with minimal supervision
• High school diploma or equivalent

Responsibilities

• Answer calls, respond to inquiries, and direct patients to the right healthcare staff
• Schedule and confirm appointments, ensuring smooth calendar management
• Follow up with patients after appointments to assist with next steps and outstanding bills
• Keep patient records up to date with precision using EMR/EHR systems
• Handle correspondence, including emails, letters, and faxes, professionally and efficiently
• Offer general administrative support to the medical team as needed
• Verify patient insurance coverage and benefits before appointments and procedures
• Obtain pre-authorizations and referrals from insurance companies to ensure a smooth billing process
• Manage and process all patient referrals
• Support the medical biller by assisting with tasks like drafting appeal letters

Benefits

• Competitive Pay: Earn USD $6 per hour
• Future Focused: We offer a retirement plan
• Health Coverage: Enjoy health insurance
• Stay Connected: Get a $25 monthly Wi-Fi subsidy
• Work-Life Balance: Paid time off and paid sick leave