Deputy Cloud Operations Manager

Summary

Join T-Rex Solutions as a Deputy O&M Manager and lead our Cloud O&M team supporting the Department of Education's cloud transition. You will define, monitor, and report KPIs; implement vulnerability management; monitor cloud systems; develop backup and disaster recovery plans; lead change management; and ensure effective communication. This role requires proven IT operations management experience (5+ years in a managerial role), strong cloud platform knowledge, and experience with system metrics, monitoring, patching, vulnerability assessment, and backup/disaster recovery. A bachelor's degree and relevant certifications are desired. T-Rex offers competitive salaries, performance bonuses, training and educational reimbursement, a 401(k) plan, and Cigna healthcare benefits, along with PTO, paid parental leave, and a diverse work environment.

Requirements

• Must be a US Citizen with the ability to obtain a Public Trust clearance
• Proven experience in IT operations management, with 5+ years in a managerial or leadership role
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud services (IaaS, PaaS, SaaS)
• Experience defining, implementing and managing system metrics and KPIs. Experience presenting metrics to customers
• Strong understanding of system monitoring, patch management, vulnerability assessment, and mitigation strategies in cloud environments
• Experience with backup and disaster recovery strategies and implementation for cloud-based systems
• Proficiency in change and configuration management processes and best practices for cloud deployments
• Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders

Responsibilities

• Define, monitor, and report on key performance indicators (KPIs) and metrics related to cloud infrastructure performance and operational efficiency
• Implement and oversee vulnerability management processes in cloud environments, ensuring timely identification and remediation of security vulnerabilities
• Monitor cloud system uptime, downtime, and page response times using monitoring tools to proactively identify and resolve performance issues
• Develop and implement backup and disaster recovery plans for cloud-based systems to ensure data integrity and business continuity
• Lead change management processes for cloud infrastructure changes, including planning, testing, and implementation while minimizing impact on operations
• Facilitate effective communication within the IT team and with stakeholders regarding cloud system status, incidents, and maintenance activities
• Manage and coordinate patching and updates for cloud-based systems to ensure security and compliance with industry standards
• Maintain accurate records and configurations of virtual machines (VMs) and cloud resources to optimize resource utilization and scalability
• Manage the provisioning and deployment of new cloud infrastructure resources based on business requirements and growth projections
• Oversee network administration activities in cloud environments, including configuration, optimization, and troubleshooting of cloud-based networks
• Ensure compliance with Security Technical Implementation Guides (STIGs) and other regulatory requirements for cloud-based systems and services
• Participate in the triage and resolution of escalated tickets and incidents related to cloud infrastructure, ensuring timely resolution and minimal disruption to business operations

Preferred Qualifications

• Bachelor’s degree desired
• Hands-on experience with cloud-based infrastructure management, including configuration, automation, and monitoring tools
• Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are a plus

Benefits

• Competitive salaries
• Performance bonuses
• Training and educational reimbursement
• Transamerica 401(k)
• Cigna healthcare benefits
• PTO available to use immediately upon joining (prorated based on start date)
• Paid parental leave
• Individual and family health, vision, and dental benefits
• Annual budget for training, professional development and tuition reimbursement
• A 401(k) plan with company match fully vested after 60 days of employment